@msk81 wrote:
Because you did not provide any solution after I contacted your customer service and I explained that it was impossible that I could apply a discount after I have already paid TurboTax and I remained stuck for weeks without being able to efile my tax return, I will need to dispute the transaction with my bank. Unfortunately, you're going to lose me as a client and I want to make sure that other customers know about my experience as well because it is not fair to receive this type of treatment.
This is mainly a user community forum and not a direct route to TurboTax Support for anything account-specific.
Sorry you had a frustrating time. I agree the discount code doesn't do any good for someone who has already paid. It would have been better if they had offered folks like you (who have already paid) a deal for next year's product. If you would like to share your entire experience with Intuit Corporate, I've provided the method below. I don't know what they will say/do, but they are generally pretty good about looking into things.
If you were to continue with TurboTax in the future, I'd recommend the desktop software, which has a 60-day unconditional moneyback guarantee. It also has other advantages over Online TurboTax including Forms View. If you do use desktop software next year, you can move the *.tax2021 data file from your online account to your desktop to transfer into next year's 2022 return for continuity.
If you want to contact the Intuit Corporate office, you can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
https://www.intuit.com/company/executives/
