This morning, 3/18/22, I downloaded the latest update.
Checked all the numbers, the Schedule B, the Foreign Tax carry-over… no errors, no missing numbers. Everything looked good.
Saved pdf copies, saved return – then went to e-file.
Entered in Verification information;
Paid the $25 for e-filing my State (Indiana).
Clicked to “Transmit Returns Now” …. All looks good. Says ‘Transmitting Returns’
BUT then Turbo Tax stays on the page, with the “Transmit Returns Now” button still active. Nothing was sent! Waited 3-5 minutes, clicked the “Transmit Returns Now” button again, no change.
Still on the same screen, still with the button active.
Called Tech Support – shared screens, clicked “Transmit Returns Now” button again… no change. Agent had me clear cache; I even suggested and did a full reboot. Tried again, nothing.
At which point the Agent said ‘sorry, you’ll have to print out and mail your returns’.
This is unacceptable, and I told the agent I felt a refund should be due. The reason everyone buys Turbo Tax is to electronically file their taxes. The agent agreed and sent me a form to request my refund. Not only am I due to the cost of the program, I am also due the $25 State (Indiana) filing fee, as nothing was electronically filed;
AND
Should I not be owed the cost to mail my returns, Certified Mail? I think so.... $69+25+postage
Turbo Tax 2021 Desktop version, Windows 11
WinPerRelease 021.000.0538
