We received an email from you on 3/16/22:
"We have some great news! Our TurboTax Development Team has been working non-stop to support e-file for IRS Form 1116 Sch B. We’re happy to share that you are now able to complete and e-file your return. We know that not being able to e-file this tax form earlier was frustrating, and we’re truly sorry for any inconvenience it may have caused. We’d like to offer you 20% off any TurboTax federal product since you experienced a less than ideal filing situation.*"
Of course I cannot enter the service code, since, to get to the point where I experienced the issue the service code is compensating for, I had already paid TurboTax $168. And when I log in again, there is no way to get back to Step 1 of the final process. I can only finalize (Step 3), since the payment has already been made.
So I called customer care today, the agent keept repeating (at least 3 times) that I had to enter the service code before paying, which was annoying to say the least. I asked her to speak with a supervisor and after a while she got back to me saying that "unfortunately that is the policy".
Very poor customer service, very bad experience, this service code thing feels like a joke since it's awarded after paying, plus the code expires in a month so I won't be able to use it for next year tax return.
Because you did not provide any solution after I contacted your customer service and I explained that it was impossible that I could apply a discount after I have already paid TurboTax and I remained stuck for weeks without being able to efile my tax return, I will need to dispute the transaction with my bank. Unfortunately, you're going to lose me as a client and I want to make sure that other customers know about my experience as well because it is not fair to receive this type of treatment.
