I have this same issue. Intuit deactivated my account without my knowledge or permission. Customer representatives are pretty useless because all they know what to do is send you to a webpage you could have just searched for yourself. And that's not to hate on customer support, but the system support operates with is completely null. None of the representatives I spoke to knew what to do in the event of account deactivation, even though calling support is the only way to get help with your account. I was sent on a wild goose hunt of transferred calls and HTTPS and ended up nowhere. Seemingly, when your account is deactivated, it is put into the void, where support cannot find it, and Turbotax's login and account recovery is unable to find it. It is inconvenient and an issue that might not end until support is given better resources to help with deactivation cases.
