It appears that your state refund from 2020 was not applied to your 2021 tax return as you anticipated. If that is true, then you should have received a refund for that amount. I suggest you check your bank records for the receipt and if you find you did not receive it, you will need to call your state department of revenue and inquire as to what happened to it.
You cannot schedule a call from TurboTax using this forum, it is just for posting questions about tax issues. You can log into your TurboTax program and use the Help option to schedule a callback from a TurboTax agent.
@tommyjo52
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