jdhenrichs
Returning Member

Get your taxes done using TurboTax

OK, great.  How do I convince TT support (CSR, most of which seem barely competent) that I actually own the product that I am trying to get support for when my license code has become associated with some mysterious "dummy" account that I have no way to identify, much less access.  First thing that the CSR's ask for is my TT account so that they can check, but as I stated my license code is not associated with my TT account.  And, I cannot get my license properly associated as I get the same "already associated" error when I try to do so.  I really don't want to do multiple computer installs, I just want my license code properly associated so that I can get product support.