I'm confused, above in this thread you said you were able to replicate the experience with the diagnostic file I sent, now you are saying you can't.
I've done it with the online software the last 8+ years, not downloaded onto my computer. So I don't have any .tax2020 files, just the PDF of my returns. If you have instructions for how I can access a .tax2020 file through your online system, I can.
Since it appears you are not able to fix this, I think at this point, we need to start exploring Plan Bs. If you are not having the problem on your side, I'm wondering if perhaps one of your accountants could finish it off with the Live Full Service. 95% of the taxes are done, I just need the depreciation/amoritzation part done for the rental properties + the three that I sold. Everything else is already entered. This seems like it would perhaps be the most practical solution since I am not able to finish due to some glitch in your system.
