I don't know with whom I am corresponding or what kind of influence you have when you refer the thread to forum moderators. Having read all further comments on this topic, I can't disagree with any of them regarding the level of service, overall run around. TT's automated answering service is a joke- couldn't understand ANYTHING I said. When I stood my ground with ridiculous suggestions, I was finally transferred to someone who eventually sent me a link to a new key code, then stayed on the line and talked me through downloading it, which required one jump through many more hoops than the normal installation. I also had a lengthy conversation regarding this "new" issue of MAC OR Windows installation, during which she said multiple times I could call for a new download link if I experienced this issue in future issues, then contradicting herself that I COULDN'T call and get another link. Seriously thinking of switching to an accountant- my nerves have HAD IT!!! And TT could care less about customer service!
