@ryan-engen
@SGhosh
At this time, we have no estimate for a resolution as we're unable to duplicate the experience.
Do either of you still have TurboTax 2020 installed on your computer? If so, it would be helpful to have a TurboTax ".tax2020" file for testing. It's possible this started with 2020.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
Please go to Online in the TurboTax header.
- Choose Send Tax File to Agent.
- You will see a message explaining what the diagnostic copy is. Click Send on this screen and wait for the Token number to appear.
- Reply to this thread with your Token number, plus the operating system you use.
This diagnostic copy (numbers only; no personal info) of your tax file will allow us to see the same experience you are having. If we are able to determine the cause, we'll reply here and provide you with a resolution.
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