Circling back around, I re-read the older post just for clarification. Now I THINK I get what they are stating.
If you purchased TT via CD or download (like if you bought it from Costco and you either use the CD disc they provided or downloaded the TT software with the Costco purchase) they can see everything you pull up. This is the version where your taxes are typically saved on your local hard drive (laptop, PC, Mac, etc).
On the other hand if you purchased the online TT to file your taxes then support can only see within the online TT application. This is the version where all your tax filings are stored online (within their cloud, etc).
hope this helps.
