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Get your taxes done using TurboTax
Hello @macuser_22 , unfortunately that didn't work. :( I uninstalled everything, reinstalled the software, and encountered the exact same error. Is there any way you can tell from the following code (which pops up after the software crashes) about what the problem is? thanks again, c (sending in two batches due to character limits)
Problem Report for TurboTax 2021 - TurboTax 2021 quit unexpectedly
Process: TurboTax 2021 [9220]
Path: /Applications/TurboTax 2021.app/Contents/MacOS/TurboTax 2021
Identifier: com.intuit.turbotax.2021
Version: 2021.r21.083 (2021.r21.083)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: TurboTax 2021 [9220]
User ID: 502
Date/Time: 2022-03-15 11:28:30.891 +0700
OS Version: Mac OS X 10.15.7 (19H2)
Report Version: 12
Anonymous UUID: 7181068A-68E3-7951-E739-FCCF64B8424C
Sleep/Wake UUID: C04FA2E1-5E87-487E-B6CA-ECF280C0A079
Time Awake Since Boot: 62000 seconds
Time Since Wake: 1100 seconds
System Integrity Protection: enabled
Crashed Thread: 0 tid_307 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
abort() called
Thread 0 Crashed:: tid_307 Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff7307033a __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff7312ce60 pthread_kill + 430
2 libsystem_c.dylib 0x00007fff72ff7808 abort + 120
3 libmonosgen-2.0.1.dylib 0x000000010c41fc53 mono_handle_native_sigsegv + 611
4 libmonosgen-2.0.1.dylib 0x000000010c47663a mono_arch_handle_altstack_exception + 90
5 libmonosgen-2.0.1.dylib 0x000000010c3705d8 mono_sigsegv_signal_handler + 392
6 libsystem_platform.dylib 0x00007fff731215fd _sigtramp + 29
7 ??? [phone number removed]000000 0 + 0
8 libsystem_c.dylib 0x00007fff72fba891 __vfprintf + 5379
9 libsystem_c.dylib 0x00007fff72fe0ad3 __v2printf + 475
10 libsystem_c.dylib 0x00007fff72fc6ee7 _vsnprintf + 417
11 libsystem_c.dylib 0x00007fff72fc6f90 vsnprintf + 68
12 libLogger.dylib 0x000000010c875d2e MessageFunctor::operator()(char const*, ...) const + 238
13 com.intuit.turbotax.2021 [phone number removed]4278a5 -[TPSEntity(TPSElectronicFiling) efSelectedEstimatedPaymentListPreEfileDisplay] + 2517
14 com.apple.Foundation 0x00007fff3b4de14d -[NSObject(NSKeyValueCoding) valueForKey:] + 317
15 com.apple.Foundation 0x00007fff3b4ddfc6 -[NSObject(NSKeyValueCoding) valueForKeyPath:] + 258
16 com.intuit.turbotax.2021 [phone number removed]219f80 -[MTFEasyStepForeachBuilder buildView] + 160
17 com.apple.CoreFoundation 0x00007fff38e9f5be -[NSArray makeObjectsPerformSelector:] + 245
18 com.intuit.turbotax.2021 [phone number removed]2254f3 -[MTFEasyStepGridBuilder buildView] + 131
19 com.apple.CoreFoundation 0x00007fff38e9f5be -[NSArray makeObjectsPerformSelector:] + 245
20 com.intuit.turbotax.2021 [phone number removed]218abb -[NSArray(MTFEasyStepPrimitiveBuilder) buildView] + 43
21 com.intuit.turbotax.2021 [phone number removed]214e6a -[MTFEasyStepScreenBuilder buildPrimitives:withDelegate:] + 554
22 com.intuit.turbotax.2021 [phone number removed]2138f0 -[MTFEasyStepScreenBuilder initWithPrimitives:inView:withDelegate:] + 416
23 com.intuit.turbotax.2021 [phone number removed]32813d -[MTFEasyStepController buildPrimitives:withPosition:] + 845
24 com.intuit.turbotax.2021 [phone number removed]27b308 -[MTFEasyStepPosition buildPrimitives] + 200
25 com.intuit.turbotax.2021 [phone number removed]27b804 -[MTFEasyStepPosition beginPosition] + 36
26 com.intuit.turbotax.2021 [phone number removed]27b394 -[MTFEasyStepPosition advanceIntoPosition] + 36
27 com.intuit.turbotax.2021 [phone number removed]3267c4 -[MTFEasyStepController internalAdvanceWithResponse:] + 516
28 com.apple.Foundation 0x00007fff3b5486e2 __NSFireDelayedPerform + 415
29 com.apple.CoreFoundation 0x00007fff38e8e7f9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
30 com.apple.CoreFoundation 0x00007fff38e8e35f __CFRunLoopDoTimer + 859
31 com.apple.CoreFoundation 0x00007fff38e8de47 __CFRunLoopDoTimers + 322
32 com.apple.CoreFoundation 0x00007fff38e72bea __CFRunLoopRun + 1871
33 com.apple.CoreFoundation 0x00007fff38e71e3e CFRunLoopRunSpecific + 462
34 com.apple.HIToolbox 0x00007fff37a9eabd RunCurrentEventLoopInMode + 292
35 com.apple.HIToolbox 0x00007fff37a9e6f4 ReceiveNextEventCommon + 359
36 com.apple.HIToolbox 0x00007fff37a9e579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
37 com.apple.AppKit 0x00007fff360e4039 _DPSNextEvent + 883
38 com.apple.AppKit 0x00007fff360e2880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
39 com.apple.AppKit 0x00007fff360d458e -[NSApplication run] + 658
40 com.apple.AppKit 0x00007fff360a6396 NSApplicationMain + 777
41 com.intuit.turbotax.2021 [phone number removed]116517 main + 39
42 libdyld.dylib 0x00007fff72f28cc9 start + 1
Thread 1:: SGen worker
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d425 _pthread_cond_wait + 698
2 libmonosgen-2.0.1.dylib 0x000000010c5aaf5a thread_func + 202
3 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
4 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 2:: Finalizer
0 libsystem_kernel.dylib 0x00007fff73069e36 semaphore_wait_trap + 10
1 libmonosgen-2.0.1.dylib 0x000000010c53a561 finalizer_thread + 193
2 libmonosgen-2.0.1.dylib 0x000000010c515078 start_wrapper + 568
3 libmonosgen-2.0.1.dylib 0x000000010c5d7f97 inner_start_thread + 391
4 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
5 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 3:: JavaScriptCore bmalloc scavenger
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d425 _pthread_cond_wait + 698
2 libc++.1.dylib 0x00007fff701fb592 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.apple.JavaScriptCore 0x00007fff3d671274 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 84
4 com.apple.JavaScriptCore 0x00007fff3d675a7b bmalloc::Scavenger::threadRunLoop() + 299
5 com.apple.JavaScriptCore 0x00007fff3d675649 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
6 com.apple.JavaScriptCore 0x00007fff3d677d27 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 39
7 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
8 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 4:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff73069dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff7306a170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff38e73ef5 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff38e729c2 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff38e71e3e CFRunLoopRunSpecific + 462
5 com.apple.CFNetwork 0x00007fff376a9e32 0x7fff3765f000 + 306738
6 com.apple.Foundation 0x00007fff3b5057a2 __NSThread__start__ + 1064
7 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
8 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 5:
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d425 _pthread_cond_wait + 698
2 libLogger.dylib 0x000000010c88c016 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 502
3 libLogger.dylib 0x000000010c88bbe1 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 161
4 libLogger.dylib 0x000000010c889fbf boost::asio::io_service::run() + 47
5 libboost_thread-mt.dylib 0x000000010d164ab5 boost::(anonymous namespace)::thread_proxy(void*) + 53
6 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 6:
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d425 _pthread_cond_wait + 698
2 libLogger.dylib 0x000000010c88c016 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 502
3 libLogger.dylib 0x000000010c88bbe1 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 161
4 libLogger.dylib 0x000000010c889fbf boost::asio::io_service::run() + 47
5 libboost_thread-mt.dylib 0x000000010d164ab5 boost::(anonymous namespace)::thread_proxy(void*) + 53
6 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 7:
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d425 _pthread_cond_wait + 698
2 libLogger.dylib 0x000000010c88c016 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 502
3 libLogger.dylib 0x000000010c88bbe1 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 161
4 libLogger.dylib 0x000000010c889fbf boost::asio::io_service::run() + 47
5 libboost_thread-mt.dylib 0x000000010d164ab5 boost::(anonymous namespace)::thread_proxy(void*) + 53
6 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 8:
0 libsystem_kernel.dylib 0x00007fff7306c756 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff72fefeea nanosleep + 196
2 libsystem_c.dylib 0x00007fff72fefd52 sleep + 41
3 org.stenerud.KSCrash 0x000000010bce2a32 monitorCachedData + 757
4 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
5 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 9:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff73069dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff7306a170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff38e73ef5 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff38e729c2 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff38e71e3e CFRunLoopRunSpecific + 462
5 com.apple.AppKit 0x00007fff36285954 _NSEventThread + 132
6 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 10:: LocalStorage
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d425 _pthread_cond_wait + 698
2 com.apple.JavaScriptCore 0x00007fff3d603402 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 3858
3 com.apple.WebKitLegacy 0x00007fff49ba23f5 bool WTF::Condition::waitUntil<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 165
4 com.apple.WebKitLegacy 0x00007fff49ba55e1 std::__1::unique_ptr<WTF::Function<void ()>, std::__1::default_delete<WTF::Function<void ()> > > WTF::MessageQueue<WTF::Function<void ()> >::waitForMessageFilteredWithTimeout<WTF::MessageQueue<WTF::Function<void ()> >::waitForMessage()::'lambda'(WTF::Function<void ()> const&)>(WTF::MessageQueueWaitResult&, WTF::MessageQueue<WTF::Function<void ()> >::waitForMessage()::'lambda'(WTF::Function<void ()> const&)&&, WTF::Seconds) + 161
5 com.apple.WebKitLegacy 0x00007fff49ba4d26 WebCore::StorageThread::threadEntryPoint() + 86
6 com.apple.JavaScriptCore 0x00007fff3d61de3f WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 223
7 com.apple.JavaScriptCore 0x00007fff3c6eabf9 WTF::wtfThreadEntryPoint(void*) + 9
8 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
9 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 11:
0 libsystem_kernel.dylib 0x00007fff7306c882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff7312d457 _pthread_cond_wait + 748
2 com.apple.Foundation 0x00007fff3b4e6896 -[NSCondition waitUntilDate:] + 144
3 com.apple.Foundation 0x00007fff3b4e8c56 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 com.glancenetworks.GlanceFramework 0x000000010bff965b GEvent::Wait(unsigned int, bool) + 359
5 com.glancenetworks.GlanceFramework 0x000000010bf77199 _Glance::EventThread::Run() + 185
6 com.glancenetworks.GlanceFramework 0x000000010bffa296 -[ThreadExecution execute:] + 92
7 com.apple.Foundation 0x00007fff3b5057a2 __NSThread__start__ + 1064
8 libsystem_pthread.dylib 0x00007fff7312d109 _pthread_start + 148
9 libsystem_pthread.dylib 0x00007fff73128b8b thread_start + 15
Thread 12:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 13:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 14:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 15:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 16:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 17:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 18:
0 libsystem_pthread.dylib 0x00007fff73128b68 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: [phone number removed]000000 rbx: 0x000000010e508dc0 rcx: 0x00007ff1ea5bd058 rdx: [phone number removed]000000
rdi: [phone number removed]000307 rsi: [phone number removed]000006 rbp: 0x00007ff1ea5bd080 rsp: 0x00007ff1ea5bd058
r8: [phone number removed]0130a8 r9: [phone number removed]000000 r10: 0x000000010e508dc0 r11: [phone number removed]000246
r12: [phone number removed]000307 r13: 0x00007fff99631620 r14: [phone number removed]000006 r15: [phone number removed]000016
rip: 0x00007fff7307033a rfl: [phone number removed]000246 cr2: 0x00007ff1eb6a7020
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
