Hi,
I requested a refund due to the set up of this being very misleading for users. After completing all the available forms, the online platform led me to the payment page, which I believed would be the last step before I could e-file. But after payment, it found the error and told me that I could neither e-file nor send by mail.
The platform should have asked me to review first before payment because if I had realized that another Form was missing and that this year's tax filing would be more complicated than the last, I would have requested support instead of going through with payment.
Also, when I tried to request refund, customer service turned me down with a message that the date for this Form was an estimate and that it would be developed later. However, that is not the real reason for my request refund. And now I have no idea who to go to for support on my case since they closed my file.
This is terrible customer service and I am very disappointed in TurboTax as I have been a multi-year customer and this year's poor design makes me reluctant to do any future taxes through TurboTax. I am inclined to switch to another service provider in the future.
