If there is a 0 on your form and it does not specifically say in TurboTax to enter if a 0, please leave that field blank. Please backspace over it to remove it and be sure there are not any spaces or hidden characters in the field.
If you are using TurboTax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more. If you need to install another browser, be sure to go to the trusted home site for the software, for security reasons. Or you can clear the cache and cookies in your current browser. Click this link for a TurboTax Help Article Clear cache and cookies
If you are using the Turbo Mobile App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.
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This answer has been verified for accuracy by an Intuit expert employee
