@ DJVorreyer wrote:
"Oh yes sir, let me transfer you to our escalation team."
Click.
Sorry about your frustrating support experience. This is a user community forum, but I'll tell you below how you can bump it up and send feedback and ask for a review of your situation (and hopefully a new code) by emailing Intuit Corporate.
But first, could it be this? Even though you installed it only twice, did TurboTax during a later usage ask you to re-enter the activation code when you launched it? i.e., some people get asked all of a sudden at a subsequent launch to re-enter the activation code again, and if they do, it uses up one of their "installations" even though it's the same computer. A request to enter the code again can occur if anything in your system has changed since the original installation--such as the addition of a flash drive, external device, printer that was not there before, or the absence of an external USB device that was present during installation but no longer is. One user even said it was happening to him with an SD memory card. It happened to me once when I had left a flash drive in a USB port.
If it were to come to it, TurboTax desktop software has an unconditional 60-day moneyback satisfaction guarantee no matter where the product was purchased--directly from TurboTax or elsewhere.
However, you may wish to try this to get a new license code:
If you want to contact the Intuit Corporate office and relate your experience and see if they will provide you a new code, you can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
https://www.intuit.com/company/executives/
