I have this same issue. I bought the software at BJ's and downloaded it onto my old computer using the CD instead of online download. The computer crashed before I could finish my taxes. My replacement computer does not have a CD Drive. I followed the instructions provided here, but get returned an error that the license code has already been used, go to Downloads to retrieve the download. The only thing in the Download are the 2 state tax software I downloaded, not the Federal (since I used the CD). I did not install TT on any other computer, so I thought I would be able to use the key to get the download, but it seems it's only good for a one time use. I see others say it can be installed on up to 5 devices. Is there a way for me to do this without having to dish out the money to buy the software again?
