@mitibud1 wrote:
I am having the same issue. This is what was told to me by a Intuit Turbo Tax Support Representative. She said "If you purchased the cd/download from them or any thrid party retail store. You purchased the CD or The Download, not both. So if you purchased the cd and installed it onto your desktop using your disc drive, you CAN NOT also download it to another computer using the download method. Once you use the cd method, thats the method you are stuck with using. So if you have multiple other computers that do not have a disc drive. You CAN NOT use the download method to install it on other computers without a disc drive. So all your computers have to have a disc drive if you plan on using the disk out of the box. They fail to mention this to their customers though. But they sure draw you in by mentioning that you can install it on up to 5 computers. As long as you have an account. which isn't true either. Because when you install the cd, it does'nt ask you to set up any account. I have been a customer for years and have never encountered this issue. I feel I was ripped off because I chose to use the cd instead of the download. So now I have to carry my desktop computer to work if I want to finish my taxes I guess. NOT A HAPPY CUSTOMER THIS YEAR!
Yeah, that restriction is nuts in my opinion. "5 computers" means 5 computers. The install method shouldn't make such a difference. A lot of people might want it on their desktop computer and a laptop, and household family members may have different computers.
If you wish, you can send a comment to Intuit corporate as I outline below and explain your experience. It goes to a dedicated person in the office of the president of Intuit, and they are pretty good about looking into things. If enough people complain, maybe they'll change something.
If you want to do that, you can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
https://www.intuit.com/company/executives/
