I just spoke to tech support, had my claim escalated to speak to his supervisor. His supervisor told me that you can file 5 forms on one computer, but not install it across platforms. I told her I have not seen this in writing anywhere and have been using Turbotax for years without running into this problem. Is there something she could do? She told me she would send me the article regarding this. A few minutes later she told me that it says she is supposed to push me the downloader for Mac, but that she was not going to do that because I already had a downloader that worked. I told her that I do not have a Mac downloader that worked and if she received instructions to send me a Mac download file then she should do so. At this point she started yelling at me and talking over me, saying she is not going to do that, she does not have to do that and I already have a downloader that worked. I told her I would like to speak to her supervisor and she told me that she will not let me speak to her supervisor and hung up on me. Received an email that my case [phone number removed]) has been closed, so there will not be any follow up on this at ell either. The whole call took about an hour out of my day.
This was a very distressing experience. I have never been treated this poorly through any customer service experience. I have received better service at the DMV. Completely shocked by this treatment.
I hope others using this software have better luck than I did.
