I have been contacting you for over a year. You charged me $170.00 last year for taxes that were never filed. I believe we call this fraud. I contacted my accountant from previous years and he filed the taxes for me. I paid him for doing the taxes. So I paid twice for one service. I won't be using your service again unless you talk to me about this and send me a refund for a service that you didn't complete. I see that other people were also billed for dubious charges. You DO have a reputation to uphold. Also, I am going to report you to the IRS, AARP, and the BBB. My accountant (a CPA) said he would write a letter to you to ascertain that this did in fact happen. You say we only have 60 days to challenge your charges, but I started contacting you in 2021. You never returned my emails or my phone calls; I was only able to reply to this message because I finally have your contact information from your contacting me about using your services again. I don't think that is going to happen; it's up to you.
