The information and steps provided to complete the 2020 return is conflicting.
We purchased the deluxe package to do the past year taxes and we are able to fully complete them until it’s time to file- it then asks the same questions, gives an error message that says e-file for past taxes isn’t available online but then the page following gives instructions on how to do the e-file process. It allows us to do the full refund until the end and then has us doing the same steps over and over.
If the deluxe package we purchased is pointless because we are going to have to mail the taxes in, then I need to speak with someone about my refund.
Otherwise, I am need of an expert specialist that can assist with e-filing my past taxes online. I am not past the filing date, I am eligible to e-file for past taxes, I have purchased what needs to be purchased in order to do past taxes, now we need them filed without hassle.
