WHEN WILL AMPERSAND ISSUE GET FIXED AND WANT TT REFUND

When will the ampersand issue not formatting in the W-2 entry get fixed ??   How do I get refund on Turbo Tax since this has held up my ability to e-file for several weeks?  

 

To make matters worse.. this is actual copy and paste from e-mail Intuit sent me twice about the issue. Look at the grammatical errors.  "Were" instead of "We're" and "Well" instead of "Will".    What is going on at Intuit? So unprofessional. 

 

Dear TurboTax customer,
Thank you for being patient while we investigate your issue.
Were still working on a solution and well send you an email once a fix is in place.
Thank you for being a TurboTax customer.
Sincerely,
TurboTax