Get your taxes done using TurboTax

Hello,

As explained above on a couple of occasions, I'm not able to get to the screens where I enter/update the depreciation and amortization information.  I click on the edit asset screen and it takes me to the under-construction screen.  I get the same error for all six of my rental properties, both ones in France and the United States.  For the ones I've sold, I click on the sold rental property button and am also brought to the under-construction screen.  I'm never able to get past this.  I have been trying now for 6 weeks, always the same result.  I have been doing the online TurboTax for 8 years now without any incident.  I know how to navigate the program.  There is a glitch in your system which is not bringing me to the proper screen.  Your Tax Form Availability page says the forms ARE AVAILABLE, but they are not loading into my account.  I have attached screen shots of everything.  One of the earlier technicians asked me to submit the code for a diagnostic file, but I never heard back from anybody after having looked at the diagnostic file.  I submitted a claim through your customer service when I spoke with a rep (see reference number above in this thread), and they said they are aware of the problem and it will be fixed, but nothing has changed.  I get a different person each time responding to me, having to start over the discussion each time.  I've been a customer for a long time and love TurboTax and want to continue using TurboTax for years to come.  Can you PLEASE get to the bottom of this and find me a proper solution. 

You can forgive me for getting a bit frustrated here - this is an important tax year for me, I've spoken now with 5 different people from TurboTax, yet seem to have gotten ABSOLUTELY NOWHERE closer to a solution - starting over with each new person.  What solution can you propose for me?  Can you fix this or not?  I need to know because if not, I need to find another solution.  The tax deadline is coming and I live abroad, so I can't exactly walk into an accountant's office.  Please help me - actually help me.  

Respectfully yours,

Ryan