BillM223
Expert Alumni

Get your taxes done using TurboTax

I believe that I have reproduced your situation, and I agree that it seems odd to allow tax-advantage dollars to be used as the foundation for calculating the Child and Dependent Care Credit.

 

While I research this, would you mind sending us a sanitized version of your return? "Sanitized" means that all your personally identifiable information has been redacted.

 

To send us this sanitized return, please follow these steps and give us the token in your response. Also at the bottom of your response, please add "@" and "BillM223" (without the space in between) so I will be notified.

 

To send us a token, please do the following: 

 

TurboTax Online:  

 

Click Tax Tools in the menu to the left.

Click Tools, and then

Click Share my file with Agent.

 

A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.

Provide the token number that is generated onto this thread.

 

TurboTax Desktop:

 

Select Online menu if the customer is using Windows. Select “Help” if using a Mac.

Select Send Tax File to Agent.

A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent

 

Note: Desktop will save a file to your computer unless you uncheck the box.

Another message will appear. Provide the token number that is generated onto this thread.

 

 

@Tag104

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