What happened to TurboTax???

Due to an error in TurboTax last year TY2021 Our exemption from RMD was NOT taken into effect. Thus we overpaid and after realizing the TT error submitted an amended return. To date we have received nothing from IRS. I had hoped to find out if TT would be able to handle that this year. I (like everyone) have been unable to get a human at TT to answer my question. I even have a case number but that is no help either. I would be happy to pay for 'expert' help but told I don't qualify!!!  I've used TT for decades but it looks like you are going out of business. Very sad...must look elsewhere at a time I REALLY needed you.  Thanks (:((  HR