@rlrm wrote:
Thank you for replying. We listed both children on the form. The boxes were checked under (4) child tax credit.
When we received our return, it was noted that they could only verify one dependent, and we received a letter saying we could dispute this which we tried to do as per their instructions but we were never able to get a hold of anyone. (We were given a number to call.)
For 2021, claim the children you have and hope for the best. Use the name and SSN currently on their SS card or on file with the social security administration, even if it's wrong and you need to change it (do that after you get your refund). There is no mechanism to correct this 2020 problem on your 2021 return.
For 2020, I'm afraid you need to keep trying to contact the IRS at the number they gave you. Or, try the Taxpayer Advocate. https://www.taxpayeradvocate.irs.gov
Filing an amended 2020 return is likely to cause even more complications due to the PATH act requirements. You need to follow the path they gave you.
