I clicked on the link to the contact page, then selected Turbo Tax CD/download, it took me to a page with a phone number [phone number removed]. When I called the number it said since I was using free Turbo tax, it would cost ~$29 to get help. I paid for Turbo tax, why can't I get help without a charge?
I can log into Intuit/Turbo Tax. It shows I have a 2021 Turbo Tax deluxe download. There are no options to go to any support page.
What I can not do is open my existing tax return. I type in the tax return password. It says the password is wrong . When I click on forgot password, there is no security question in the box for me to answer. I'm prevented from accessing the return.
Do I need to uninstall TurboTax, delete the existing return and re-enter all the data?
