@brood915
We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your
personal information removed. You can send one to us by following the directions below:
TurboTax Online:
1. Sign into your online account.
2. Locate the Tax Tools on the
left-hand side of the screen.
3. A drop-down will appear. Select
Tools
4. On the pop-up screen, click on
“Share my file with agent.”
5. This will generate a message
that a diagnostic file gets
sanitized and transmitted to us.
6. Please provide the Token
Number that was generated in
the response.
TurboTax Desktop/Download
Versions:
1. Open your return.
2. Click the Online tab in the black
bar across the top of TurboTax and
select “Send Tax File to Agent”
3. This will generate a message that
a diagnostic copy will be created.
Click on OK and the tax file will be
sanitized and transmitted to us.
4. Please provide the Token Number
that was generated in the
response.
Please note that we are limited in this public forum setting to diagnose program issues.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
