We have tested W-2 entry using your diagnostic file and several other installations, but are unable to reproduce the experience you have reported.
Is there any additional information you can provide that may be helpful? Have you tried installing on a different type of computer (desktop, laptop, tablet)? Are you able to enter information in all other areas of your return? Are you able to type in your browser?
Your other option is to recreate your return in TurboTax Online, which is free to use until you e-file.
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