thank you for your response.
When I attempt to process my fed & State, paying with my refund and using e-file, get this error too...
> I have not lost Internet connectivity on my side. I have active browser activity on the same computer.
Additionally, I can share that, when I try to process my fed & State and use a credit card pas payment I get the following error: "Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you."
I have been having this same kind of issue year after year. Each year I enter my information to turbo tax and hold out hope that the system will have been resolved and this BUG patched. BUt it seems each ear Im met with a little heartburn.
2017 - resolved with customer service turbo tax giving me a value and free tax prep.
2018 - i had to paper file bc turbo tax couldn't resolve
2019 - Solved by entering the billing address of an old address from when i first opened the account
2020 - Solved by using the CC billing address of "123 Main St." and the city state zip of my card.
This year, they told me that the trouble shooting preformed may have tagged my account with a "hold" and to try again in 24 hours or contact the billing department (isn't open just yet they are working on PST)
Open to any suggestions....for my 2021 taxes...Im stuck
