Just to clarify, we would like to take a deeper look at this Form 8839 Qualified Adoption Expenses Adoptive Worksheet behavior. It would help to have a diagnostic file, which is a sanitized copy of your tax return that has all of your personal information removed but has all of the forms and numbers entered. You can send one to us by following the directions below and posting the token number here so we can access the sanitized return.
TurboTax Online:
- Sign in to your online account
- Click on Tax Tools on the left toolbar
- Select Tools
- In the pop-up screen, click on "Share my file with agent"
- Click OK on the message that a diagnostic file will be sanitized and transmitted to us
- Please post the Token Number
TurboTax Desktop/Download Versions:
- Open your return
- Click the Online tab in the top menu bar
- Select "Send Tax File to Agent"
- Click Send on the message, and the tax file will be sanitized and transmitted to us
- Please post the Token Number
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