Turbo Software get stuck at "please verify your account number has been entered correctly" just before file

... and the software does not allow me enter more than 5 digits in the textbox where I am supposed to enter my full account number (which is definitely more than 5 digits). Also, there is no way I can clear the software cache. I've been trying to quick the software and restart the computer. To no avail.

 

Please help...