If the amount is imported to a line within "Receipts" as a negative number, you need to remove the line item information and instead enter the number as "Customer Returns" as a positive number. To do this you can follow these steps:
- Within your tax return, under the Federal Taxes tab click Income.
- Click Update under Receipts
- Delete the entries for Enter your own receipts or sales activities
- Click Continue
- Click Start on the line for Customer returns
- Enter your "Returns and Allowances" amount as a positive number
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