SBOX and others, thank you so much for documenting this defect in the 2021 TurboTax software, I was getting really frustrated with the continued message you reported TWO WEEKS ago! I am using the PC version installed from Disc on a new Dell laptop and TTax has been auto-updated as recently as today. It still gives reported error:
"Login is temporarily unavailable. Please try again later or call customer support."
Like the others here, I made sure I could login with same credentials at Schwab, to be sure there were no basic problems or NEW prompts at Schwab that might not be anticipated at TTax. Still wondering if dual authentication prompt on a Schwab account might be omitted in the TTax app.
Like several here, reported it to Intuit Support and they did NOT ask me to do the workarounds as they've probably noticed those obvious workarounds were not helping folks. They did take my problem seriously and said they are working on it now. They promised to email me when there was a fix in place. They realize that for the many who have called Support, there is no manual workaround and it needs to be fixed ASAP. Maybe after 2 weeks of troubleshooting their software Dev team realizes there is a defect in the import which has to be fixed. Like many of you reported, this feature has worked faithfully for many years, so hopefully they can isolate what has happened recently that would break their code or to not align with Schwab code. I am going to escalate it with Schwab too, as some of you have, as this is very disappointing and a complete hard-stop to being able to do taxes that involve bank/investment imports. VERY disappointing but hopeful now that Support understands severity!
MF
