HeatherPLO
Intuit Alumni

Get your taxes done using TurboTax

@Lwood550

If you have verified it is not any of the above scenarios and you utilized the Pay with My Refund method, please reach out to our third-party processor, SBTPG.  You can do this at their Help page.  You can call using the numbers listed, or you can scroll down on the page and clickSubmit A Request

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"