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Get your taxes done using TurboTax
I'm located in Virginia, and I can't submit, and it keeps changing the message. Sometimes it's the message listed in this thread, or it's a server problem. I've checked the table, and I'm good to go. My taxes aren't that complicated, and they process smoothly every other year. I keep having senior citizens from customer service tell me to turn off my computer and turn it back on. They also told me I would need to turn on incognito to solve this issue? One rep told me I couldn't pay with my return, so I used my credit card. My card has been charged, and I'm still having the same issue. I've already tried multiple computers phones, with and without wifi, hardwire, and I also have the fastest internet available to me. I've tried all the steps that were previously listed. You would think with all the money TT spends on lobbying; they would put some money into their servers for the one time of the year when people need to use it.