Premier CD for Windows 10 taskbar drop down menu does not work. TTsupport said it is a known issue but has not fixed.

Premier CD for Windows 10 taskbar (File, Edit, View, Tools, Online, Help) drop down menu does not work. TT telephone support representative said it is a known issue but TT has not fixed and asked if I can wait until March 18 to file and a fix should be available and they would email me. This sounds terribly off. Or, do I have a faulty CD? I have called 4 times and each time I receive a different response but this last response doesn't sound correct.  I was even told I should not be purchasing from a 3rd party my TT CD's and that I should repurchase from TT.  Then someone told me to just go online of TT and file.  Can someone in TT technical support respond to me?