@mlohrer wrote:
Hello again Macuser_22,
We've communicated in the past over bugs, and your help has been instrumental, most recently (last tax season) on the Asset Forms bugs...
Here we go again: printing to a PDF of a Massachusetts returns is NOT working, the spinning ball of death. Printing the Federal is fine, printing a Vermont return is fine, printing a Federal AND a Vermont is fine, but anytime MA is included no go....
Haven't seen comparable reports so far in forums, but maybe I'm not looking in the right place. If no other report yet, know anyone else in MA who can try this out?
FYI: MacBook Pro running Catalina 10.15.7, and latest update of TT.
That has happened in the past and is not a TurboTax problem. TurboTax simply calls the Apple built in print function and some other process on your computer blocks it so the print call hangs. TurboTax itself is not hanging, it it the Apple print call that does not respond to the print call so TurboTax must wait for it.
Some users have traced it to a part of virus software that was not totally uninstalled.
Usually if you just let it spin then it will eventually print but might take 1/2 hour or more. After the first state print then future prints seem to be all right.
TurboTax has not been able to identify this because nobody has been able to reproduce it once it clears and it is almost impossible to troubleshoot something like this if you do not have a computer with the problem.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
