I just dealt with this problem an hour ago. I have the Windows CD version on my laptop. I spent 4 hours dealing with Chase - who said the problem is on the TT side and that I needed to call them. I then called Turbo Tax and they said I had to redo my return on the Internet site instead of the CD. There is some glitch where the CD version doesn't show all the partners for download (don't ask why). I was ticked because I already paid for the CD and the state and then here I am trying to reinput all the stuff on line. But the download did work online - not on my CD laptop version. When you call they will either give you a credit refund for what you paid for the CD version OR they'll let you do your return online free. But you have to call them and work it out ahead of time because they have to give you a code to input on the screen before you go to the screen to enter your credit card. It was a pain in the ass to deal with it but TT was very accommodating in giving me the code and the return got finished.
