AliciaP1
Expert Alumni

Get your taxes done using TurboTax

Unfortunately, the token for the Live help folks doesn't work for my access.  If you could please generate a new token by following these steps I can take a look!

 

Go to the black panel on the left side of your program and select Tax Tools. 

  1. Then select Tools below Tax Tools. 
  2. A window will pop up which says Tools Center.  
  3. On this screen, select Share my file with Agent. 
  4. You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number. 
  5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

 

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