If the Where’s My Federal Refund? tool still says processing, then your tax return has not been processed and no refund has been sent yet. Once the IRS has completed the processing of your tax return, the Where's My Refund tool will update with the direct deposit date. When the IRS releases your refund to SBTPG, they will then deduct your fees and send you the remaining balance. Until the IRS has updated and released the funds, SBTPG will continue to say nothing received.
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