I'm sorry can someone else answer. As a computer engineer I am very familiar with cookies and cache and they are only used by a internet browser and not your internet connection and have nothing to do with the data on the desktop version. . Also you are showing my a screen shot of the internet version though a browser.
This is a database issue as it happen last year also.
Is there any database utilities available for turbotax that will check and repair the database . I have a very large database and it would take a very long to restart and re-enter all of the information.
