Hi @Chas56
@You asked what you could do to resolve the problem.
Contacting the relevant chief executive at the parent company certainly would not hurt. Last night, here, with great difficulty
(Intuit kept auto-editing out the email addresses and phone number), I posted the email address of both the said individual and his office, as well as his “alleged direct line” phone number. The information I posted came from a Turbotax Form 1116 SchB discussion on Bogleheads.org
https://www.bogleheads.org/forum/viewtopic.php?f=2&t=366971
