When I used TurboxTax online version to file my taxes this year, I could not find the "Deluxe" version I had used in the past several years. Turbotax's web interface only presented the "Deluxe Live" version to me, and never once presented the "Deluxe" version to me throughout my filing process. After I filed my tax, I went online to see if other people also felt that Turbotax's 2021 filing fee was too expensive, and I found the USNews article (https://www.usnews.com/360-reviews/technology/tax-software/turbotax) listing that the "Deluxe" version should be $59 and the "Deluxe Live" $119. I then realized that TurboTax willfully withheld information on its web interface, and by only presenting the most expensive products on the web interface, the users were coerced into buying the more expensive products, rather than the most appropriate product that meets the users' needs, because the users were never presented those options to begin with. This is dishonest business practice by TurboTax. I asked Intuit to refund me the unnecessary and unused "Live" service fee, but TurboTax's arrogant representatives refused to refund the $60 for a service I neither needed nor used.
Other customers of TurboTax, be very wary of using TurboTax Online, because it will find ways to cheat your hard-earned money and get you to buy their more expensive products.
