We have tested the input for Form W2-G but need a larger number of entries in order to reproduce the experience you have seen. It would be helpful to have a TurboTax ".tax2021" file to test further.
If you would be willing to send us a “diagnostic” file that has your “numbers” but not your personal information, here are the instructions:
Go to Online in the TurboTax Desktop header.
- Choose Send Tax File to Agent.
- You will see a message explaining what the diagnostic copy is. Click Send on this screen and wait for the Token number to appear.
- Reply to this thread with your Token number.
This diagnostic copy (numbers only; no personal info) of your tax file will allow us to test a large number of entries for Form W2-G. If we are able to determine the cause, we'll reply here and provide you with a resolution.
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