SOLVED for me: Call [phone number removed] and ask for the FINANCE DEPT. There may be a freeze/hold placed on your account, like there was on mine when TurboTax tried to use my old credit card number (on file) to order my new tax software. NO NOTICE of this problem was sent to me. I spent 8-10 hours trying to figure this out. (It would have been very simple for TurboTax to send me an email letting me know there was a problem with processing my credit card back in November!)
