Thank you so much for your help but I think the person who posted about windows vs mac is probably correct.
I was so excited when you sent me that link -- it did bring me into the Chase site and they did send a code - but when I entered it I was told my User ID or PW were incorrect (and since I just used them to get the code, I know they are correct).
I really really appreciate all your help. I am now going to write to Chase again and mention I am using a Mac and see if that makes a difference. I never gave that any thought!
