Get your taxes done using TurboTax

These are the steps we went through.   They didn't work until I suggested that, perhaps, I should re-boot.  Once that was done, the program updated and all was well.

I suggest a re-boot be done after each step since I really don't know which one may have resolved the problem.

Solution

1. Right-click your taskbar and select Task manager.
2. Look for Intuit update service in the process tab and end process.
3. Look for MSIexec.exe in the Details tab and end process.
4. Install/update Turbotax again.

If that didn't work, try one of these options:

Run the Windows System File Checker, then try installing/updating again.

Re-register Windows Installer:

1. Select Start > Run.
2. Type MSIEXEC /UNREGISTER and select OK (it'll look like nothing happened).
3. Repeat step 1 and type MSIEXEC /REGSERVER.
4. Install/update TurboTax again.

Start the Windows Installer Service:

1. Select Start, type Services.msc in the search box and press the Enter key.
2. Scroll down and open Windows Installer.
3. Select Manual as the Startup type.
4. Select Start and then OK.
5. Install/update TurboTax again.
6. Right-click your taskbar and select Task manager.
7. Look for Intuit update service in the process tab and end process.
8. Look for MSIexec.exe in the Details tab and end process.
9. Install/update Turbotax again.