Get your taxes done using TurboTax

I really feel I am going nuts!! On my screen "get your identification code" does not show up in blue - it is just in black- like the rest of the paragraph. And when I click on it - nothing happens. I have it open now - and just tried it again (for about the 50th time). What am I doing wrong?

 

I am going to turn off my computer and turn it back on again, but since i shut it down last night, and JP Morgan Securities is still not working, I am guessing it will not make a difference.

 

I downloaded it from Costco-- does that make a difference?