This has NEVER been this painful in prior years. I have called twice now to request the PC download (as I had selected Mac initially) and I have been told "you need to purchase again" twice. I told support I have always been able to receive the other platform download with NO issue previously, and they hung up on me both times.
This is completely inexcusable in an era when actual CD-ROM drives are scarce. Why am I getting a runaround this year?
