I still haven't got it to work, spending another hour with a TT rep remotely showing them what the error message is again. The TT Rep explained they are not allowed to accept data files from customers, so I explained how will anyone know what the error is. I even got a 4th case number and asked the TT rep to look at the previous one for all the details, and she said it only has a short description of the problem. Where is all the details about the 2 hours I spent on the phone showing them all the information with remote viewing too. So it seems their developers are not getting critical information, as every TT tech support is first level of defense and have no access to the real development/technical team. They are even outsourced as I understand. Since it's crashing at the point it's trying to perform the update of SW, there is no way to resolve the issue without finding the local library file causing the problem or getting a new download install version (which i'm not sure how often TT updates the downloaded install version). I didn't try another user account, as I have all my information on my main account and didn't want to have to switch back-n-forth while doing 4 sets of taxes. So, I asked for another version that I can run on a separate windows LT and that is working now. I was able to import last year's Mac data file so I hope I can also do the opposite when the Mac program is finally working. I will keep monitoring this blog for any progress by TT developers. I just checked and I have been doing my taxes with TT since 1993 and never had an issue until last year (TT20) and this year (TT21) in which the same issue occurred. I would think that TT developers would be aware of this compatibility issue with Mac iOS Monterey v12.2.1 and work on finding the root cause over the last year, but I guess since they don't allow their TT tech support to accept log files, they can't get the error messages. TT, please change your procedures for critical bugs like this.
