I did my 2020 taxes using turbotax and mailed the federal and state returns in with a check for each. The checks were deposited. Last month I got a CP80 notice that my account had a credit for the check I mailed but they did not have a return to go with it. After numerous attempts, I got through to an agent that said they were behind scanning the documents and not to worry.
Today I used turbo tax and electronically filed because I was due refunds for both Federal and state. They both got rejected because my AGI didn't match what was in their database. That would be zero because they still havent scanned it. What can I do to get them to scan my 2020 return?
